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The Best Deal Guide Privacy Policy
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Terms & Conditions
TERMS AND CONDITIONS FOR USE OF THE TRUSTED BEAUTY GUIDE WEBSITE,
THE TRUSTED FITNESS GUIDE WEBSITE & THE BEST DEAL GUIDE WEBSITE

In these Terms and Conditions “we, our, us, site(s), The Trusted Beauty Guide, The Trusted Fitness Guide, The Best Deal Guide” refers to 'The Trusted Beauty Guide', 'The Trusted Fitness Guide' & "The Best Deal Guide".

The Trusted Beauty Guide, The Trusted Fitness Guide & The Best Deal Guide websites and their content is owned by The Trusted Beauty Guide & The Trusted Fitness Guide, whose address is 65 Caldon House, Waxlow way, Northolt, Middlesex, UB5 6FN UK

ACCEPTANCE OF TERMS

By accessing the content of www.thetrustedbeautyguide.co.uk (“the Website”), www.thetrustedbeautyguide.com (“the Website”), www.thetrustedfitnessguide.co.uk  (“the Website”), www.thetrustedfitnessguide.com (“the Website”), www.thebestdealguide.com (“the Website”) you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available at www.thetrustedbeautyguide.co.uk/privacy-policy OR http://www.thebestdealguide.com/policy.php?p=1
If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

This Site may contain discussion groups, bulletin boards, chat rooms and other interactive services. We support the free flow of information and ideas over the Internet but do not actively monitor use of our discussion groups, bulletin boards or chat rooms. Similarly, we do not exercise editorial control over the content of any third party sites, electronic mail transmission, text message, news group, bulletin board, chat room or other material created or accessible over or through the Site. As a result, you may be exposed to content on the Site or on sites accessible over or through the Site that you find offensive or objectionable. However, we do reserve the right to monitor our discussion groups, bulletin boards, chat rooms and other interactive portions of the Site and to remove any content which, in our sole discretion, constitutes a misuse of these interactive services and may restrict, suspend or terminate your use of these services or the Site where we believe that there has been such a misuse.

The Trusted Beauty Guide, The Trusted Fitness Guide & The Best Deal Guide operates to an agency model. This means that we act as a disclosed agent for third party suppliers but not limited to beauty salon, hotel, establishment, mobile therapist, Spa, Personal Trainers & Gyms. What this means is that the contract for the product is between you and the supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your transaction with us. Where we act as agent this will mean that we have no contractual liability to you in respect of that product

Because the contract for the product is between you and the supplier any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for most suppliers at the bottom of the more info section for each product and for all suppliers in any confirmatory e-mail we send you

We hold no responsibility for any errors of information given on The Trusted Beauty Guide, The Trusted Fitness Guide & The Best Deal Guide. We are not liable for any loss of business, defamation, as a result of typos, errors, poor reviews. In particular THE TRUSTED BEAUTY GUIDE, THE TRUSTED FITNESS GUIDE & THE BEST DEAL GUIDE DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM LIABILITY FOR INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF ANY SPAS, SALONS, ESTABLISHMENT OR PERSONS. The Trusted beauty Guide does not guarantee accuracy of ratings, info and articles.

The Trusted Beauty Guide, The Trusted Fitness Guide & The Best Deal Guide holds no responsibility and releases itself from any claims made by anyone regarding bookings, articles and information given. Articles written are of authors opinions only and cannot guarantee accuracy, thereby releasing The Trusted Beauty Guide of any liability regarding any articles or information given on www.thetrustedbeautyguide.co.uk / www.thetrustedbeautyguide.com, www.thetrustedfitnessguide.co.uk / www.thetrustedfitnessguide.com, www.thebestdealguide.com.

Before using or following any tips, advice or booking any treatments or procedures, you should always consult with the relevant professionals, GP, Consultant or Physician first. You must also check with the relevant professionals that you are fit for the purpose of the advice, treatment, procedures or bookings.

The Trusted Beauty Guide, The Trusted Fitness Guide & The Best Deal Guide is not responsible for any cancellations, no shows, loss of monies or any other disputes between the Establishments, persons and customer.

MODIFICATION

The Trusted Beauty Guide, The Trusted Fitness Guide & The Best Deal Guidereserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

The Trusted Beauty Guide, The Trusted Fitness Guide & The Best Deal Guidehave complete discretion to modify or remove any part of this site without warning or liability arising from such action.

LIMITATION OF LIABILITY

The Trusted Beauty Guide, The Trusted Fitness Guide & The Best Deal Guide will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.

Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of The Trusted Beauty Guide or The Trusted Fitness Guide or The Best Deal Guide, its employees or agents.

You acknowledge and agree that we make no warranty and give no representation of any kind in relation to Third Party Data and we accept no responsibility or liability for inaccuracy in or arising out of Third Party Data. The Trusted Beauty Guide will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to a listed person, service or business on the website or services and information they provide.

The Trusted Beauty Guide, The Trusted Fitness Guide & The Best Deal Guide will under no circumstance be liable for but not limited to, act of God, war, insurrection, riot, civil unrest, act of civil or military authority.

You acknowledge and agree that computer and telecommunications systems are not uninterrupted or fault free and we do not make any representation or warranty in relation to such systems. You further acknowledge and agree that occasional periods of downtime for repair, maintenance and upgrading may be required and we cannot therefore guarantee uninterrupted provision of Products and/or Services. We will take all commercially reasonable steps to minimise any such periods of interruption or non-availability.

COPYRIGHT

All intellectual property of The Trusted Beauty Guide, The Trusted Fitness Guide & The Best Deal Guide such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of The Trusted Beauty Guide, The Trusted Fitness Guide & The Best Deal Guide.

By using the Website you agree to respect the intellectual property rights of The Trusted Beauty Guide, The Trusted Fitness Guide & The Best Deal Guideand will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.

All rights in all material and content (including, but not limited to, text, images, web pages, sound, software (including, code, interface and website structure) and video, and the look and feel, design and compilation thereof) at this Site are owned by us.

Copying of any such material,content or website uses without prior written permission, will result in breach of 'Terms & Conditions' and may result in legal proceedings.

CONTRIBUTORS

All contributors giving information, images, articles, advice, tips or services on our site(s) or our social networks are liable for their content. The Trusted Fitness Guide & The Trusted Beauty Guide accepts no liability for this content: Also see "LIMITATION OF LIABILITY". By contributing to the site(s), the contributor accepts that their contribution will be publish on the net and across THE TRUSTED BEAUTY GUIDE, THE TRUSTED FITNESS GUIDE & THE BEST DEAL GUIDE's social networks, blogs and any related site to promote their articles or our site.

The contributors can use this information, images, articles, advice, tips or services on their sites, social networks, blogs to promote themselves as long as it is not detrimental to our site(s). This can be done with or without THE TRUSTED BEAUTY GUIDE 's and/or THE BEST DEAL GUIDE's and/or THE TRUSTED FITNESS GUIDE's logo, but must have a link to their article on our site(s) or our site(s) www.thetrustedbeautyguide.co.uk or www.thetrustedbeautyguide.com or www.thetrustedfitnessguide.co.uk or www.thetrustedfitnessguide.com or www.thebestdealguide.com. By Accepting to contribute to the site(s), the contributors accept the Terms and Conditions for use on this site(s).

LISTING

By signing up to THE TRUSTED BEAUTY GUIDE's listing service you give The Trusted Beauty Guide the right to use your images, company logo and information to promote both THE TRUSTED BEAUTY GUIDE and your services. This may include newsletters and viral.

Special Offers & Treatments (pricing and pricelist) are uploaded when the listing is first place on the site. Any additional changes to the listings, treatments (pricing and pricelist) or special offers are charge at £1.50 per page change. If there is a fault in the listing due to a technical or processing error caused by THE TRUSTED BEAUTY GUIDE then this will be changed for free. However THE TRUSTED BEAUTY GUIDE accepts no liability for any loss of business as per 'LIMITATION OF LIABILITY' for any listing errors.

A service provider listed with THE TRUSTED BEAUTY GUIDE can cancel at any point with 1 months notice. However NO refund will be given.

By signing up to THE TRUSTED BEAUTY GUIDE you accept the terms of 'LISTING' and the 'TERMS and CONIDTIONS'.

A service provider listed with THE TRUSTED BEAUTY GUIDE shall ensure that all Content that they provide is legal, decent, honest and truthful.

The service provider listed can use THE TRUSTED BEAUTY GUIDE's logo and name to promote their services as long as proper accreditation is used
A, " LISTED ON THE TRUSTED BEAUTY GUIDE"
B, "AS SEEN ON THE TRUSTED BEAUTY GUIDE"

The service provider listed cannot use THE TRUSTED BEAUTY GUIDE's logo and name to promote their services on any site that is detrimental to our service including but not limited to adult sites. please see: DISCLAIMERS - 4

DISCLAIMERS

1, The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.

2, The information contained with the Website is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website.

3. We do not guarantee uninterrupted availability of the www.thetrustedbeautyguide.co.uk / www.thetrustedbeautyguide.com www.thetrustedfitnessguide.co.uk / www.thetrustedfitnessguide.com Websites and cannot provide any representation that using the Website will be error free.

4, Our information, articles, services images and listings must not be published on 'Adult Sites' or sites of adult nature or fraudulent services. Our information, articles, services images and listings can be published on dating sites as long as they are a respectable service and do not contain any adult material.
Any parties in breach of this will be liable for prosecution.

5, These 'Terms and Conditions' can be changed without prior notice to any party.

6, "BEST DEAL" website offers can and will change regularly. Please check websites for exact offer details! The Trusted Fitness Guide & The Trusted Beauty Guide accepts no liability for this content on any third party website and/or for any errors, loss, damage or claims that may be the result of a third party website. The Trusted Fitness Guide & The Trusted Beauty Guide accepts no liability for incorrect or false advertising claims: Also see "LIMITATION OF LIABILITY".

THIRD PARTIES

The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

SEVERANCE

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

GOVERNING LAW AND JURISDICTION

This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.



Legal@thetrustedbeautyguide.com




SALES TERMS AND CONDITIONS FOR USE OF THE TRUSTED BEAUTY GUIDE WEBSITE,
THE TRUSTED FITNESS GUIDE WEBSITE & THE BEST DEAL GUIDE WEBSITE

In these Terms and Conditions “we, our, us, site(s), The Trusted Beauty Guide, The Trusted Fitness Guide, The Best Deal Guide” refers to 'The Trusted Beauty Guide', 'The Trusted Fitness Guide' & 'The Best Deal Guide'.

The Trusted Beauty Guide, The Trusted Fitness Guide & The Best Deal Guidewebsites and their content is owned by The Trusted Beauty Guide, The Trusted Fitness Guide & The Best Deal Guide, whose address is 65 Caldon House, Waxlow way, Northolt, Middlesex, UB5 6FN UK

These terms and conditions were last updated on 26th August 2010

1. Introduction
1.1 These terms & conditions set out the terms between you the customer and us the website owner.
1.2 Your use of this website and any service contained within constitutes acceptance of these terms & conditions in full.
1.3 You should not use this website if you do not accept with these terms & conditions in full.

2. Customer Information
2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.
2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.
2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.
2.4 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.
2.5 We reserve the right to restrict or remove your access to this website where you breach these terms and conditions. Such restriction or removal will take place without recourse or explanation to you where we solely deem it appropriate or necessary.

3. Privacy
We take your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy.

4. Product Pricing and Title
4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.
4.2 We reserve the right to alter all product pricing without notice.
4.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.
Prices displayed on our website include VAT but exclude delivery costs.

5. Your Order
5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.
5.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.
5.3 Product items not included within the dispatch email are not included in the order and contract between you and us.
5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

6. Shipping and Customs Duty
6.1 All orders received by us are shipped subject by our suppliers are shipped subject to availability.
6.2 Our SuppliersWe reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you we will be contacted you and offered a full refund of the product including delivery costs instead of delivery of the product.
6.3 Our SuppliersWe cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.
6.4 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
6.5 Delivery charges vary dependant on location and package size/weight for standard delivery and for guaranteed delivery or as amended from time to time.

7. Cancellation Rights, Returns and Refunds
7.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase and receive a full refund. However, to exercise this right you must notify us in writing, (email or letter) within 7 working days from the day after you receive your goods and return the products to us immediately in the condition you received them.
7.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.
7.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
7.4 Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.
7.5 No right of cancellation exists for personalised goods or goods that are intimate in their nature or goods where there may be hygiene issues, unless defective.
7.6 Please observe the following procedure for all returns to us:
7.6.1 On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.
7.6.2 If you are returning your product because it is defective, please state the defect or defects.
7.6.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
7.7 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
7.8 You are responsible for paying any postage or shipping costs incurred when returning the product unless you have received a product in error as a result of our mistake or the product has been returned due to a defect. Where the refund of any postage of shipping costs is due to you we will only refund standard or recorded postage costs and not the costs of any courier, overnight or express services, including Royal Mail Special Delivery..
7.9 We recommend that all returns be sent by registered post, so that a record of the return is available for you.
7.10 We will not issue refunds for any items lost or stolen in transit to us.
7.11 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
7.12 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.
7.13 Unused products may be returned promptly by customers to our address listed at the end of these terms and conditions.
7.14 Subject to the above,If you have properly complied with our return policy, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.
7.15 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.

8. Customer Complaints
We endeavour to respond to all customer complaints or queries within five working days.

9. Faulty Products
Where you experience a fault with a product it can be returned to us subject to our returns policy above.

10. Events Outside Our Control
We shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

11. Licence
11.1 We grant you a licence to access the content, information and services contained within our website for personal use only.
11.2 This licence allows you to download and cache (using your browser) individual pages from our website.
11.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.
11.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.
11.5 Our website cannot be placed within the frame-set of another site.
11.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.
11.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.

12. Copyright
12.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are our copyright, unless expressly acknowledged as otherwise.
12.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

13. User Generated Content
13.1 Where the facility exists you may provide reviews or public feedback on the website of products purchased by you, also known as user-generated content.
13.2 Where the facility exists such user-generated content can be provided in different formats and mediums; text, audio, video and still photographs.
13.3 As part of providing this content to us you agree to grant us a worldwide, irrevocable, non-exclusive and royalty-free license to use, distribute, edit, translate and repurpose such content, as we require, including sub-licensing to other parties.
13.4 Such content shall not infringe the intellectual property rights of any other party. Furthermore the content shall not be illegal or capable of breaching the laws of any jurisdiction in which it may be displayed.
13.5 We reserve the right to remove any content, which breaches or risks breaching these terms and conditions.
13.6 However, we shall not assume any responsibility for auditing or monitoring any user generated content.
13.7 Any complaints about such content by rights holders or any user or visitor to our website should be directed to us using our contact details listed at the end of these terms and conditions.

14. Limitations and Exclusions of Liability
14.1 Where content and information is provided on the website without charge we exclude all liability for such content and information.
14.2 Our liability for losses you suffer as a result of us being in breach of these terms and conditions including deliberate breaches is strictly limited to the purchase price of the product you purchased. All business losses (including, but not limited to) loss of profits, income, revenue, damage to goodwill, loss of other commercial contracts, other commercial opportunities are all excluded.
14.3 All indirect, consequential or special losses or damage are all excluded.
14.4 All other losses or damages not reasonably foreseeable at the time of the contract between you and us are also excluded.
14.5 All losses relating to the loss or corruption of data, databases, systems, software or hardware are all excluded.
14.6 These terms and conditions do not exclude or limit liability for death or personal injury caused by you or us.
14.7 These terms and conditions do not exclude or limit liability for fraud or fraudulent misrepresentation caused by you or us.
14.8 These terms and conditions do not exclude or limit liability where this conflicts with the applicable law for this jurisdiction.

15. Indemnity
By your use of our website you hereby indemnify us and undertake to keep us indemnified at all times now and in the future against all possible claims relating to any breach of these terms and conditions by you. Such indemnities to include, (but not be limited to) all costs legal and otherwise, all other expenses, damages or settlements arising from your breach of these terms and conditions.

16. Variation
We reserve the right to vary these terms & conditions at any time, without giving notice to you. Such varied terms and conditions shall automatically apply to the use of our website from the date of publication on our website.

17. Assignment
We reserve the right to assign our rights and also our obligations under these terms and conditions, without giving notice to you. This right of assignment shall only apply to us and shall not apply to you in any way.

18. Severability
The foregoing paragraphs, sub-paragraphs and clauses of these terms & conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

19. Waiver
Failure by us to enforce any accrued rights under these terms & conditions is not to be taken as or deemed to be a waiver of those rights by us unless we acknowledge the waiver in writing.

20. Third Parties
These terms and conditions are between you and us. They do not apply to, or benefit any third party and are not reliant on any third party.

21. Entire Terms & Conditions
These terms & conditions set out the entire agreement and understanding between you and us.

22. Your Statutory Rights
Where acting as a consumer your statutory rights are unaffected.

23. Jurisdiction
These terms & conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.




Legal@thetrustedbeautyguide.com





Tasha J Gordon
Partnership: Natasha J Gordon & Noel Gordon

The Trusted Beauty Guide
The Trusted Fitness Guide
The Best Deal Guide
65 Caldon House
London
UB5 6FN
0208-845-1086



________________________________________________________________________

Terms & Conditions Sales



TERMS AND CONDITIONS FOR USE OF THE TRUSTED BEAUTY GUIDE
WEBSITE & THE TRUSTED FITNESS GUIDE WEBSITE



 



In these Terms and Conditions “we, our, us, site(s), The
Trusted Beauty Guide, The Trusted Fitness Guide” refers to 'The Trusted Beauty
Guide' & 'The Trusted Fitness Guide'.



 



The Trusted Beauty Guide & The Trusted Fitness Guide
websites and their content is owned by The Trusted Beauty Guide & The
Trusted Fitness Guide, whose address is 65 Caldon House, Waxlow way, Northolt,
Middlesex, UB5 6FN UK



 



These terms and conditions were last updated on 26th August
2010



 



1. Introduction



1.1 These terms & conditions set out the terms between
you the customer and us the website owner.



1.2 Your use of this website and any service contained
within constitutes acceptance of these terms & conditions in full.



1.3 You should not use this website if you do not accept
with these terms & conditions in full.



 



2. Customer Information



2.1 You should always check that the contact information you
provide is correct before creating a customer account or proceeding to payment.



2.2 You are responsible for maintaining your own username
and password, where required to access your customer account. You should ensure
that you store your username and password securely and that the details
required to access your customer account are not provided to another party.



2.3 As a customer you are responsible for your customer
account and actions taken within it. If you are aware or suspect that your
customer account username and password or other details have become known to a
third party, you should inform us immediately.



2.4 Our website is only intended for use by adults. Adults
may purchase products for children as long as the products purchased are
intended by the manufacturer for use or consumption by children.



2.5 We reserve the right to restrict or remove your access
to this website where you breach these terms and conditions. Such restriction
or removal will take place without recourse or explanation to you where we
solely deem it appropriate or necessary.



 



3. Privacy



We take your privacy seriously. We are registered under and
comply with the Data Protection Act 1998. For further details please see our
Privacy Policy.



 



4. Product Pricing and Title



4.1 We make every effort to ensure that the pricing
displayed on our website is correct. However, if an error in the pricing of a
product is found we reserve the right to either cancel your order or contact
you to arrange payment of any extra sum due or refund any over-payment made by
you (as applicable). The processing of an order can be cancelled or corrected
by us at anytime up to the shipment of that order and any related items.



4.2 We reserve the right to alter all product pricing
without notice.



4.3 Title in any products ordered from us does not pass to
you, the purchaser until we have received and processed a valid payment, and
that payment has been made into our own bank account and your order has been
shipped.



Prices displayed on our website include VAT but exclude
delivery costs.



 



5. Your Order



5.1 When you place an order you will automatically receive a
confirmation email from us to confirm your order. Your order constitutes an
offer made to us to purchase the goods specified in the order.



5.2 Your offer is only accepted by us once we have emailed
you to confirm the dispatch of your order.



5.3 Product items not included within the dispatch email are
not included in the order and contract between you and us.



5.4 We reserve the right to delay or refuse orders where a
transaction contains incomplete details or details that cannot be verified or
where fraud is suspected.



5.5 If we are unable to reasonably ascertain these details
or resolve these issues a full refund will be made against the card used at the
time of purchase. No other form of refund or credit will be offered nor will a
refund be made to any third party card or account.



 



6. Shipping and Customs Duty



6.1 All orders received by us are shipped subject by our
suppliers are shipped subject to availability.



6.2 Our SuppliersWe reserve the right to ship products at a
later date (up to 28 days after purchase) where the product ordered is not in
stock at the time of purchase. In this situation you we will be contacted you
and offered a full refund of the product including delivery costs instead of
delivery of the product.



6.3 Our SuppliersWe cannot be held responsible for
disruption to shipping caused by industrial disputes or action outside our
direct control. If such disruption occurs you will be offered delivery via an
alternative delivery or fulfilment company or a full refund.



6.4 If you are ordering a product from outside the UK the
recipient of the product is responsible for all customs duties or tariffs
incurred in the country to which the products are shipped. Furthermore your
order may be subject to delay or be opened and searched by local customs
authorities when entering the destination country. Please note we are unable to
provide specific advice on customs duties or tariffs.



6.5 Delivery charges vary dependant on location and package
size/weight for standard delivery and for guaranteed delivery or as amended
from time to time.



 



7. Cancellation Rights, Returns and Refunds



7.1 Under the Consumer Protection (Distance Selling)
Regulations 2000 you have a right to cancel your purchase and receive a full
refund. However, to exercise this right you must notify us in writing, (email
or letter) within 7 working days from the day after you receive your goods and
return the products to us immediately in the condition you received them.



7.2 As stated above notification of cancellation must be in
writing, a telephone call is not a valid cancellation.



7.3 No right of cancellation, refund or return exists under
the Consumer Protection (Distance Selling) Regulations 2000 once you have used
your product, unless the product is defective and you are returning it for this
reason.



7.4 Goods that are sealed or shrink-wrapped and this is
removed can only be returned if they are defective.



7.5 No right of cancellation exists for personalised goods
or goods that are intimate in their nature or goods where there may be hygiene
issues, unless defective.



7.6 Please observe the following procedure for all returns
to us:



7.6.1 On the back of your delivery note or on another piece
of paper, (if you no longer have your delivery note), include your order number
and the reason for the return.



7.6.2 If you are returning your product because it is
defective, please state the defect or defects.



7.6.3 Repackage the product in its original packaging,
including any accessories, brochures, manuals, guarantees or warranties that
came with the product. Unfortunately we will be unable to issue a refund where
the product is in an incomplete state.



7.7 If the original packaging surrounding the product has
been damaged or destroyed we will only issue a refund if the product is being
returned due to a defect. If the original packaging of a defective product has
been damaged or destroyed you should ensure that the returned product is
adequately packed for shipment back to us.



7.8 You are responsible for paying any postage or shipping
costs incurred when returning the product unless you have received a product in
error as a result of our mistake or the product has been returned due to a
defect. Where the refund of any postage of shipping costs is due to you we will
only refund standard or recorded postage costs and not the costs of any courier,
overnight or express services, including Royal Mail Special Delivery..



7.9 We recommend that all returns be sent by registered
post, so that a record of the return is available for you.



7.10 We will not issue refunds for any items lost or stolen
in transit to us.



7.11 Where a return is lost or stolen in transit to us, you
should claim compensation from the company that shipped the return.



7.12 If you fail to return a product to us, we may make
arrangements to have the product collected from you. The cost of this
collection will be passed on to you.



7.13 Unused products may be returned promptly by customers
to our address listed at the end of these terms and conditions.



7.14 Subject to the above,If you have properly complied with
our return policy, we will refund the purchase price of a returned product
within thirty days of receiving written notification of your intention to
return the product.



7.15 We will also refund the cost of standard or recorded
postage incurred returning a product, if incorrectly sent by us or where the
product has been returned due to a defect. Please note that we will not refund
any courier, overnight or express element of any delivery or postage charge,
including Royal Mail Special Delivery.



 



8. Customer Complaints



We endeavour to respond to all customer complaints or
queries within five working days.



 



9. Faulty Products



Where you experience a fault with a product it can be
returned to us subject to our returns policy above.



 



10. Events Outside Our Control



We shall not be liable for delay or failure to perform any
obligation under these Terms & Conditions if the delay or failure is caused
by any circumstances beyond our reasonable control, including, but not limited
to, acts of god, war, civil disorder or industrial dispute.



 



11. Licence



11.1 We grant you a licence to access the content,
information and services contained within our website for personal use only.



11.2 This licence allows you to download and cache (using
your browser) individual pages from our website.



11.3 This licence does not allow you to download and modify
individual pages or substantial parts of our website nor to make our website
available via an intranet, where our website or a substantial part of it is
hosted locally on the intranet in question.



11.4 Our website design, layout, content or text cannot be
copied, edited or otherwise manipulated without our express prior written
permission.



11.5 Our website cannot be placed within the frame-set of
another site.



11.6 Third parties are not allowed to “deep link” to pages
within our website, without our express prior written permission. All links
(unless expressly permitted by us) should be to the main index page of our
website. Furthermore, the content of such links, whether graphic or text should
not be misleading, false, derogatory or in any other way offensive.



11.7 The restriction on “deep linking” does not apply to
affiliate partners who wish to send customers directly to a particular page or
product in order to increase their affiliate sales.



 



12. Copyright



12.1 All content, databases, graphics, buttons, icons,
logos, layouts and look & feel are our copyright, unless expressly
acknowledged as otherwise.



12.2 The data mining, extraction or utilisation of product
information from our website is not permitted without our express prior written
permission.



 



13. User Generated Content



13.1 Where the facility exists you may provide reviews or
public feedback on the website of products purchased by you, also known as
user-generated content.



13.2 Where the facility exists such user-generated content
can be provided in different formats and mediums; text, audio, video and still
photographs.



13.3 As part of providing this content to us you agree to
grant us a worldwide, irrevocable, non-exclusive and royalty-free license to
use, distribute, edit, translate and repurpose such content, as we require,
including sub-licensing to other parties.



13.4 Such content shall not infringe the intellectual
property rights of any other party. Furthermore the content shall not be
illegal or capable of breaching the laws of any jurisdiction in which it may be
displayed.



13.5 We reserve the right to remove any content, which
breaches or risks breaching these terms and conditions.



13.6 However, we shall not assume any responsibility for
auditing or monitoring any user generated content.



13.7 Any complaints about such content by rights holders or
any user or visitor to our website should be directed to us using our contact
details listed at the end of these terms and conditions.



 



14. Limitations and Exclusions of Liability



14.1 Where content and information is provided on the
website without charge we exclude all liability for such content and
information.



14.2 Our liability for losses you suffer as a result of us
being in breach of these terms and conditions including deliberate breaches is
strictly limited to the purchase price of the product you purchased. All
business losses (including, but not limited to) loss of profits, income,
revenue, damage to goodwill, loss of other commercial contracts, other
commercial opportunities are all excluded.



14.3 All indirect, consequential or special losses or damage
are all excluded.



14.4 All other losses or damages not reasonably foreseeable
at the time of the contract between you and us are also excluded.



14.5 All losses relating to the loss or corruption of data,
databases, systems, software or hardware are all excluded.



14.6 These terms and conditions do not exclude or limit
liability for death or personal injury caused by you or us.



14.7 These terms and conditions do not exclude or limit
liability for fraud or fraudulent misrepresentation caused by you or us.



14.8 These terms and conditions do not exclude or limit
liability where this conflicts with the applicable law for this jurisdiction.



 



15. Indemnity



By your use of our website you hereby indemnify us and
undertake to keep us indemnified at all times now and in the future against all
possible claims relating to any breach of these terms and conditions by you.
Such indemnities to include, (but not be limited to) all costs legal and
otherwise, all other expenses, damages or settlements arising from your breach
of these terms and conditions.



 



16. Variation



We reserve the right to vary these terms & conditions at
any time, without giving notice to you. Such varied terms and conditions shall
automatically apply to the use of our website from the date of publication on
our website.



 



17. Assignment



We reserve the right to assign our rights and also our
obligations under these terms and conditions, without giving notice to you.
This right of assignment shall only apply to us and shall not apply to you in
any way.



 



18. Severability



The foregoing paragraphs, sub-paragraphs and clauses of
these terms & conditions shall be read and construed independently of each
other. Should any part of this agreement or its paragraphs, sub-paragraphs or
clauses be found invalid it shall not affect the remaining paragraphs,
sub-paragraphs and clauses.



 



19. Waiver



Failure by us to enforce any accrued rights under these
terms & conditions is not to be taken as or deemed to be a waiver of those
rights by us unless we acknowledge the waiver in writing.



 



20. Third Parties



These terms and conditions are between you and us. They do
not apply to, or benefit any third party and are not reliant on any third
party.



 



21. Entire Terms & Conditions



These terms & conditions set out the entire agreement
and understanding between you and us.



 



22. Your Statutory Rights



Where acting as a consumer your statutory rights are
unaffected.



 



23. Jurisdiction



These terms & conditions shall be interpreted, construed
and enforced in accordance with English law and shall be subject to the
exclusive jurisdiction of the English Courts.



 



Legal@thetrustedbeautyguide.com

Last update: 2013-03-26